Delivery Information
Delivery Timeframes
We aim to deliver all products to the address provided at checkout as promptly as possible, and in any case within 14 days of the order date. Delivery outside the United Kingdom may not be available unless explicitly offered at the time of ordering.
Receiving Your Order
Upon delivery, you may be required to sign for the goods to confirm they have been received in satisfactory condition. If the parcel appears damaged, please refuse the delivery. If you are unable to inspect the contents at the time of delivery, please sign for the parcel as "UNCHECKED". Failure to do so may affect any subsequent warranty claims.
Returns and Refunds
Reporting Issues
If the goods deliverred are incorrect, damaged, defective, or supplied in the wrong quantity, you must notify us in writing at our contact email address within 14 days of delivery. We cannot accept liability for issues reported after this period.
Return Condition
- If a product is eligible for return, it must be sent back within 14 days of notifying us and must be in resaleable condition. Refunds will be issued once the returneditem has been inspected and approved.
- Where shipping was provided as "Free Shipping", the refund amount will be processed minus the original shipping cost covered by Telm London.
- Customised or personalised items are non-returnable and non-refundable.
Non-Delivery
Delivery Guarantee
We are committed to delivering your order within 14 days from the date of purchase. If delivery does not occur within this timeframe, the sale will be cancelled and all monies will be refunded.
To process a non-delivery claim, you must notify us in writing at our contact email address within 14 days following the delivery date. We cannot accept liability for claims submitted after this period.
To process a non-delivery claim, you must notify us in writing at our contact email address within 14 days following the delivery date. We cannot accept liability for claims submitted after this period.